Shipping Policy

Welcome to Cat Club! We are dedicated to delivering the best products for your furry friends as quickly and safely as possible.

Please read our full shipping policy below to understand how your orders are processed and shipped.

1. Order Processing Time

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

2. A Note from Our Team

We are a small, passionate team dedicated to quality and personal care for every single package we send out. While we always strive to dispatch your orders as quickly as possible, occasional delays can happen during high-volume periods or unexpected postal backlogs.

We deeply appreciate your patience and understanding if your order takes slightly longer to arrive!

3. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout however all orders inside Australia are 100% free shipping store wide!

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 3-5 business days for the tracking information to become available.

If you haven’t received your order within 10-14 days of receiving your shipping confirmation email, please contact us at business@catclub.store with your name and order number, and we will look into it for you.

5. Damaged or Missing Packages

If your package arrives damaged or appears lost in transit, please contact us right away at business@catclub.store with photo proof of the damage (if applicable). We will work quickly to make things right for you and your cat!