Shipping policy

1. Free Shipping Australia-Wide

To keep things completely simple and transparent for our community, we offer 100% Free Standard Shipping on all orders delivered across Australia. There is no minimum spend required to unlock free shipping at checkout.

While CatClub is proudly Australian owned, we know cat lovers are everywhere! We offer reliable international shipping to our global community.

2. Order Processing Time

All orders are processed and sent to our fulfillment network within 6-12 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification email with a dedicated tracking number once your package is officially in transit.

3. Estimated Delivery Timelines

Because we source our trending cat supplies directly from overseas manufacturing partners to guarantee the lowest retail prices, shipping timelines are slightly longer than local postal services.

  • Estimated Delivery Time: 7 to 14 business days from the date of shipment.

Please note: Delivery timelines are estimates. Occasional carrier delays can happen due to high volume, customs clearance procedures, or extreme regional weather events.

4. Shipment Tracking

Every single order placed at CatClub includes tracking. Once your package leaves the fulfillment facility, you will receive an email containing a tracking link. It can sometimes take 48–72 hours for the carrier system to update and show initial tracking movements.

5. Multiple Package Shipments

If you purchase multiple different items in a single order, they may occasionally be shipped in separate packages. This happens because we prioritize speed and utilize separate fulfillment hubs depending on inventory levels. Do not panic if one item arrives slightly before the rest!

6. Lost, Stolen, or Wrong Address Orders

  • Incorrect Addresses: CatClub is not responsible for orders that fail to deliver due to an incorrectly entered shipping address at checkout. Please double-check your address details carefully before finalizing your payment.

  • Lost Packages: If your tracking link shows no movement for more than 20 consecutive business days, please reach out to us at business@catclub.store so our team can launch an investigation and arrange a free replacement item for you.