Contact information

Have a question about an order, or need help finding the perfect item for your cat? The CatClub team is here to help!

• Customer Support Email: business@catclub.store

• Response Time: We aim to respond to all inquiries within 24 to 48 hours, Monday through Friday.

• Business Hours: 9:00 AM – 5:00 PM AEST

If you are emailing about an existing order, please make sure to include your Order Number (#1001) so we can assist you as quickly as possible!